Store Policies & Transparency
At Medical Pro, our priority is transparent, reliable service for healthcare students and clinical practitioners. Explore our delivery schedules, return rights, and authenticity standards below.
Delivery Zones & Rates
ডেলিভারি এলাকা ও খরচ
Fast courier transit to all 64 districts in Bangladesh. 24–48h delivery inside Dhaka (৳80) and 48–72h delivery across all division and upazila hubs (৳150).
- Inside Dhaka: 24 to 48 hours (৳80 fee)
- Outside Dhaka: 48 to 72 hours (৳150 fee)
- Open-box inspection before cash payment
Returns & Refusal Policy
বই ফেরত ও প্রত্যাখ্যান নীতিমালা
Risk-free ordering. If the parcel, print quality, or title does not match your expectations, refuse it on the spot with zero return penalties.
- Zero-fee instant refusal at your doorstep
- 7-day replacement warranty for printing defects
- Direct phone & WhatsApp support for order changes
Authenticity & Anti-Piracy
১০০% আসল বইয়ের অঙ্গীকার
Certified publisher editions and authorized South Asian student reprints. Strictly zero unauthorized photocopies, bootlegs, or counterfeit prints.
- Elsevier, McGraw-Hill, Wolters Kluwer verified stock
- Genuine publisher holograms and ISBN barcodes
- Direct publisher sourcing partnerships
Have a question about an existing or upcoming order?
Our student helpline and fulfillment team is available Sat–Thu, 9:00 AM – 9:00 PM.